Privacy Policy 100 Casino

100 Casino takes player privacy seriously. This Privacy Policy explains in detail how we collect, process, store, and protect your personal information when you use our online casino platform.

By registering and using 100 Casino services, you consent to the data collection and usage practices described in this document. We operate in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA), which governs how organisations in Malaysia collect and use personal data.

This policy applies to all players accessing the 100 Casino platform via our website, mobile app, or any other digital channel we operate. We encourage you to read this document carefully and to contact us if you have any questions requiring further clarification.

100 Casino collects various types of personal information to provide all players with a safe, regulated, and high-quality service. Data collection is categorised as follows:

We only collect data that is strictly necessary for the stated purposes. Any data that is no longer needed will be securely disposed of in accordance with our data retention policy.

Every piece of data we collect is used for specific, legitimate, and reasonable purposes. 100 casino uses your personal information for the following purposes:

• Account management: Creating, verifying, and managing your player account — including the KYC process required to ensure the safety of all platform users.
• Payment processing: Processing your deposits and withdrawals via supported Malaysian local payment methods, including FPX, DuitNow, and eWallet.
• Platform security: Detecting and preventing fraud, money laundering, unauthorised access, and other activities that could compromise player safety or platform integrity.
• Legal compliance: Fulfilling legal obligations under PDPA 2010, anti-money laundering (AML) regulations, and related reporting requirements.
• Service improvements: Analysing platform usage patterns to improve user experience, introduce new games, and optimise technical performance.
• Marketing communications: Sending promotional offers, latest updates, and bonus information — only to players who have given consent to receive such communications.
• Responsible gaming: Monitoring gameplay patterns to identify players who may need assistance and providing appropriate control tools.

100 Casino does not sell, rent, or trade players' personal data to any third party for commercial purposes. However, there are limited situations where we may need to share certain information:

• Payment service providers: Required transaction information is shared with FPX, DuitNow, TnG eWallet, GrabPay, and Boost solely to process your payments.
• KYC verification partners: Identity documents you submit may be processed by third-party identity verification systems we use — all such partners are bound by strict data protection agreements.
• Legal authorities: We will disclose required information to government authorities or law enforcement when mandated by a court order or applicable regulations.
• Analytics services: Technical data that cannot identify individuals is used by analytics tools to help us understand how players use the platform — no personal information is shared in this context.
• Business transfer: In the event of a company merger or acquisition, player data may be transferred — but players will be notified in advance and their rights will be fully preserved.

All third parties we work with are required to comply with data protection standards equal to or higher than those we apply ourselves.

Protecting players' personal data is the highest technical priority at 100 Casino. We continuously invest in robust security infrastructure to ensure your information stays safe at all times.

• 256-bit SSL encryption: All data transmitted between your device and 100 casino servers is protected with industry-standard SSL encryption — the same technology used by Malaysia's leading banks.
• Two-factor authentication (2FA): Players are encouraged and able to activate 2FA for an additional layer of protection on their account login.
• 24/7 Monitoring: Our cybersecurity team monitors platform activity around the clock to detect any suspicious or unauthorised access attempts.
• Integrated data storage: Sensitive data is stored on isolated servers protected by strict access controls — only authorised staff with a legitimate operational need may access player information.
• Regular security testing: Our platform undergoes regular penetration testing and security audits conducted by independent security experts.
• Data-at-rest encryption: Player data stored in our databases is also protected with encryption — not just data in transit.

100 Casino uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Required for core platform functions such as login authentication, session management, and security. These cookies cannot be disabled.
• Performance cookies: Collecting information on how players use the platform — such as the most frequently visited pages — to help us improve functionality and site speed.
• Functionality cookies: Remembering your preferences such as language, display settings, and game choices so you don't have to reconfigure them every time you log in.
• Analytics cookies: Used to understand aggregate usage patterns — this information cannot identify you individually and helps us make better product development decisions.

You can manage your cookie preferences through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality or user experience of the platform.

100 Casino retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law.

• Active account data: Retained for the duration your account remains active and in use on the platform.
• Closed account data: Account and transaction information is retained for a minimum of 7 years after account closure to meet AML and PDPA compliance requirements.
• KYC records: Retained for a minimum of 5 years as required by Malaysia's anti-money laundering regulations.
• Communication logs: Customer support records are retained for 2 years for quality and compliance purposes.
• Technical data: Access logs and technical data are typically retained for 90 days unless required for an ongoing security investigation.

Once the retention period has ended, your data will be securely disposed of using methods that ensure it cannot be recovered or accessed again.

As a 100 casino player based in Malaysia, you have certain rights regarding your personal data under the Personal Data Protection Act 2010. We fully respect these rights:

To exercise any of the above rights, please contact our privacy team via email at [email protected] or via the platform's Live Chat.

100 Casino takes child protection extremely seriously. Our platform is strictly for individuals aged 18 years and above only, and we do not intentionally collect any personal information from individuals under the age of 18.

If we discover that personal data of a child has been collected without our knowledge — possibly due to false information provided during registration — we will immediately take the following steps:

• Suspending the account in question immediately pending investigation.
• Securely disposing of all personal data associated with the underage individual.
• Refunding any funds deposited into the account via the original payment method.
• Reporting the incident to the relevant authorities where necessary.

100 Casino reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements, or platform improvements.

Any significant amendments to this Privacy Policy will be communicated to players through one or more of the following methods:

• Notice displayed prominently on the platform's home page.
• Email notification to your registered email address.
• Notification via the 100 Casino mobile app.

The "Updated" date shown at the top of this page indicates when the last amendment was made. Your continued use of our platform after an amendment is published constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our privacy team is ready to assist.

• Privacy Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 via the 100 casino platform
• Response time: We are committed to responding to all privacy enquiries within 3 business days, and formal requests under PDPA within 21 business days.

For complaints that cannot be resolved directly with us, you may contact the Department of Personal Data Protection Malaysia (JPDP) for further guidance.